Cancellation and refunds

DutyDelta is a monthly subscription with no minimum term and no cancellation fee.

Cancelling

You can cancel from your account at any time, or by emailing [email protected]. Cancellation stops the next payment. You keep full access until the end of the period you have already paid for, and nothing renews after that.

Refunds

Because access continues to the end of the paid period, cancelling part-way through a month is not normally refunded.

Two exceptions, and we apply them without argument.

• First 30 days. If DutyDelta is not doing what you needed, email us within 30 days of your first payment and we will refund it in full.
• If we failed. If the service was unavailable, or missed or misreported a change on a code you were monitoring, tell us. We will refund the affected period. This is the whole product — if it is wrong, you should not be paying for it.

How to ask

Email [email protected] from the address on the account. You do not need to explain yourself for a first-30-days refund. Approved refunds go back to the original payment method through Stripe and usually take five to ten business days to appear, depending on your bank.